MISTYORAE

Return Policy

Our commitment to ensuring a seamless and transparent process for your returns and exchanges.

⌛

Timeframe for Returns

All return and exchange requests must be submitted within 14 days of delivery. Requests made after this period will not be accepted.

📦

Return Process

Once a return request is approved, the item must be shipped back and a valid tracking number provided within 7 days. Upon receipt and inspection of the returned item, refunds will be processed within 5 business days and issued to the original payment method.

We will notify you once we have received and inspected your return and informed you of the status of your refund. If approved, the refund will be processed to the original payment method. Please be advised that it may take some time for your bank or credit card company to process and post the refund.

✓

Eligibility Criteria

To be eligible for a return, the item must be in the same condition as when it was received. This means it must be unworn, unused, with the tags intact, and in its original packaging. A receipt or proof of purchase is also required.

📧

How to Initiate a Return

To initiate a return, please contact us at [email protected]. If your return is approved, we will provide detailed instructions on how and where to send your package. Please note that items returned without prior authorization will not be accepted.

Please note that when initiating a return request, it is essential to maintain communication with us within two weeks. This approach enables our customer service team to assist you efficiently and prevent delays in addressing your after-sales concerns.

🔍

Upon Delivery Inspection

Upon delivery, please inspect your order and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the issue and resolve it promptly.

⚠

Important Notes

• Please be sure to update the tracking number and logistics carrier in the Returns Center, or provide this information via email as soon as you ship your return.

• For the health and safety of our team, we have a small, limited staff on-site. While we aim to process all returns and refunds within 5 business days, please be aware that there may be delays due to our reduced staffing.

* If it has been more than two weeks, please contact us.

💬